No customer service at all!!!!

On 4 April 2019 I requested my membership be cancelled by email and was almost immediately notified that the supporting documentation was incorrect. The next day I resubmitted my request and to date had no feedback. I called them on numerous occasions on the "benefits option number" to no avail, the number never gets answered. However when I call the same number and select any of the new business options the phone gets answered immediately and the staff is very friendly until they hear my request to find out how far the progress on my refund is. Then the excuses start, "Sorry Sir, it is not my department (Which I accept) but I'll put you through to the person dealing with it." Every time there is no answer on that number and every time the person assisting me will send an email to that person to tell him to contact me. This has been done on three different occasions and no response.

I was also given the name of a person, Mr Ferdinand van Greunen and emailed him as well as tried to call him. He doesn't respond on email nor answers any phone calls.

It seams like Iemas is very keen on new business but there is absolutely no interest in after service. If I look at all the response on Hellopeter, it seems like it is a common complaint. I don't recommend them to anybody.