Just ignoring me

I received bad service and on 10 Oct 2023 wrote an email to Sibongile Sixishe that I want to cancel my insurance policy end Oct 2023. I asked for care to be taken that a Nov premium installment sould not be deducted from my end Oct Salary.

She ignored me.

On 23 Oct 23 I wrote again referring to my request of 10 Oct 23, she acknowledged receipt and confirmed my policy would be cancelled 31 Oct 23.

On 26 Oct 23 it seemed to have happened what I was warning about, an installment for Nov 23 was deducted from my Oct salary. I wrote to Sibongile on the same email trail to help resolve.

She ignored me.

On 27 Oct '23 I forwarded the same email again and asked for any update.

She ignored me.

On 30 Oct 23 I wrote 3 additional emails during the day to request an update. She kept ignoring me.

Since I kept getting ignored I phoned the call centre twice. I want my money back.

The first listened to my story but did not seem to do anything about it. No email baxk. No phonecall back. Just nothing.

Eventually I did find a call centre agent to help, but instread of confirming the refund is sorted, he arranged for another confirmation with regards to the cancellation of my policy end Oct 23, which Sibongile already confirmed on 23 Oct 23.

I don't have words for this.

To ignore people with an outcry is just another way of telling them to get lost. Utter disrespect. It is insulting. I cannot even understand why they are still in business if this is how they feel about their clients. It would not surprise me if eventually they lose all their clients if they shamelessly treat us like trash.