QB
Quest B

1 reviews | Active since Nov 2017

01 Dec 2017, 10:07

Incorrect debit

I have been with iemas since 2015 and never had a problem until they decided to deduct an amount of R7983.19 from my salary. When I asked they said it was a mistake and have been in constant engagement with Paulina Mofamate and she promised to call me after they authorized my back payment and I had to struggle to get my pay back and it has affected my bank status because I had other plans and shortfalls and now I have to cover for my negative impact on the bank status. We all make mistakes but the people who suffer from those mistakes is us. Tomorrow the very same people will deny me loans or any assistance due to negative bank status. Now I has ago wait for them to make the payment when it suits them. Very dissatisfied disappointed and heartbroken.

0
Replies (3)
iMasFinance
iMasFinance's reply04 Dec 2017, 08:32
Official

Dear Quest,

Thank you for contacting Iemas and bringing this matter to our attention. We have escalated this complaint for you and someone from Iemas will be in touch with you soon.

Should you feel you need further correspondence, please email *** for assistance.

Kind regards,

Iemas Financial Services

QB
Quest B's update05 Dec 2017, 19:17
Reviewer Update
I have loss trust completely trust with the level of service you render (Iemas)
iMasFinance
iMasFinance's reply06 Dec 2017, 08:38
Official

Dear Quest,

We are very sad to hear this. How else can we be of assistance? Please do email us on *** so we can get a better understanding of what you need from us?

Kind regards,

Iemas Financial Services