*********** people working at Iemas

My complaint relates directly to an employee of Iemas by the name of Ferdinand van Greunen, who is currently working as a administrative official. My situation is as follow. I have been unemployed for a while now, amd have been trying to close my account and get outstanding money owed to me paid out. Corresponding with this individual is frustrating to say the least, taking up to a week to reply to emails, that is if he replies at all. Now something which should have been taken care of already, is taking forever as I have to wait a week only to find out that something else is required from me to have the process started. If Iemas had a complaint division, I would have laid one there, but it seems they are under the illusion that their service is without fault, and no one would complain about it. Hopefully this reaches the correct people, amd something can be done to have my request handled professionally and hastily, something which is not happening while Ferdinand is handling it.