EM
Eddie M
1 reviews | Active since Jan 2025
22 Jan 2025, 23:12
Imas poor service
I have made a request to change the credit life insurance (bond security) on my mortgage with Imas Finance by providing my life cover with a third party insurance company since March 2023 and I have not been helped after multiple emails.
I have been sent from pillar to post and i May have paid a sum in excess ofR20k unnecessarily that could have went to reducing the principal debt.
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Replies (1)
iMasFinance's replyOfficial
24 Jan 2025, 10:11Dear Eddie, Thank you for bringing this matter to our attention, and we sincerely apologize for the delay and inconvenience you’ve experienced. We understand your frustration and the impact this has had on your payments.
Please be assured that we are investigating this issue and will work to resolve it as quickly as possible. We appreciate your patience and will be in touch with an update shortly.
Kind regards,
iMasFianace Team
Please be assured that we are investigating this issue and will work to resolve it as quickly as possible. We appreciate your patience and will be in touch with an update shortly.
Kind regards,
iMasFianace Team
iMasFinance's reply24 Jan 2025, 10:11
Official
Dear Eddie, Thank you for bringing this matter to our attention, and we sincerely apologize for the delay and inconvenience you’ve experienced. We understand your frustration and the impact this has had on your payments.
Please be assured that we are investigating this issue and will work to resolve it as quickly as possible. We appreciate your patience and will be in touch with an update shortly.
Kind regards,
iMasFianace Team
Please be assured that we are investigating this issue and will work to resolve it as quickly as possible. We appreciate your patience and will be in touch with an update shortly.
Kind regards,
iMasFianace Team