Imas car insurance

I have done all that I can for imas to stop deductions on the car insurance I did send the necessary paperwork and received an email that they canceled it but you still debating can I please get a clarity on imas side what is it that am supposed to do for imas to stop deductions on my side now they going to respond that they will fix it but still deduct that means I am a fool they are too clever I don't know the importance on money and imas do know it imas I so disappointing for real if I had an option I would cancell even the car financing and go somewhere else I don't think I will ever work with them again after this