IMAS cannot get us vehicle papers to transfer into our name (deceased estate)

Terrible service from Samantha Goets!!

IMAS finance have my grandmothers car papers (previously purchased through Bsmart of which she and my deceased mother were loyal customers both for over 40 years) which have been paid up and the vehicle was left to me in her deceased estate. They cannot get us the papers because they have been changing proxy for months, excuses excuses from Samantha

...the bottom line is that it is paid up and IMAS cannot get us the papers and we have been hearing about proxy change being the problem forever now.

They can't get me what has been bequeathed to me and ignore emails, we and the FNB ESTATE DIVISION executor, constantly have to beg SAMANTHA GOETS for an update, and have to hear empty false promises and lies.... and she never answers calls.. impossible to get hold of.

When we want to speak to her we have to email her to which she rudely replies... she has yet to speak to any of us telephonically even after we have requested her to do so.

My grandmother has been deceased for nearly 2 years and they are not doing anything about getting us the papers to change ownership, pathetic!! They have ownership of something which is no longer theirs and we cannot do anything with our car now.