Iemas STI claim feedback

On the 24th of February I emailed through a premium waiver claim to Iemas STI, up until the 8th of March I did not recieve any feedback and decided to call and they said they never recieved the email, so I recent the email on the 8th of March. Up until the 25th of March I recieved no feedback and called again, the call center agent could not assist and took my number to call me back, 24hours later and no call. I called again 26th March still the call center agent again could not assist and could not get through to their claims department, so I will have to wait AGAIN until someone can contact me.