Iemas *****s your savings payment!!!!!

Item: iMasFinance
Rating: 1
Author: Iriwa O

My member number is ***. On 21 September 2017 I settled my personal loan with Iemas. I sent through the termination letter and received an email from Mpho Maake stating that my savings payment will be made to me in May 2019. I waited patiently for 2 years only to receive nothing from Iemas! I called in and spoke to Ntuthuko who advised that it seems that they just forgot to put through my termination for my savings to be paid. Atleast he was nice enough to arrange for my savings payment to be put through this week and not making me wait until January 2020.

Helpful (0)

Replies (3)

iMasFinance's replyOfficial

10 Dec 2019, 08:55

Good Day, Iriwa O

We sincerely apologise for the inconvenience caused. Please note that your complaint and details have been escalated accordingly.

Kind Regards, Iemas Financial Services

iMasFinance's reply10 Dec 2019, 08:55

Official

Good Day, Iriwa O

We sincerely apologise for the inconvenience caused. Please note that your complaint and details have been escalated accordingly.

Kind Regards, Iemas Financial Services

Iriwa O's updateReviewer Update

12 Dec 2019, 08:10

I have sent an email to *** and have received no response. My email has not been acknowledged. I do not want an automated response as per the above.
Should I not be contacted today or my email acknowledged, I will be taking legal action.

Iriwa O's update12 Dec 2019, 08:10

Reviewer Update

iMasFinance's replyOfficial

12 Dec 2019, 09:32

Hi Iriwa O

Please note that this is not an automated response. We have been told that your payment is scheduled for tomorrow, 13 December 2019.

Kind Regards, Iemas

iMasFinance's reply12 Dec 2019, 09:32

Official

Hi Iriwa O

Please note that this is not an automated response. We have been told that your payment is scheduled for tomorrow, 13 December 2019.

Kind Regards, Iemas