IEMAS Short Term Insurance - NO support

Tried to submit a claim. Website extremely difficult to use with them mostly advertising what the sell but when to comes to claims they make sure you don't get the needed info.

After a huge struggle I send them an e-mail for a claim for a burst geyser. That was over the weekend on Sunday morning. No response or feedback or acknowledgement of the e-mail. Here already a sign they don't value you as a customer. Waited until Monday morning at 09:00, no response, no call. So I called them. Told they will call me back but they didn't. Called again and then cut-off. Called a third time and told they are all in a meeting and extremely busy with calls, since its a Monday. Then why have meetings on a Monday?!

Was told that I just have to wait for 24 hours to be helped.... so in other words when they have time, as if I have time as a customer?

They lost me as a customer today. Not valued. Ha, to think when you call them they say "your call matters to us", no it doesn't!