GM
GLEN M

1 reviews | Active since Aug 2015

17 May 2018, 10:37

IEMAS PURCHASE CARD INCONVENIENCES

Dear Iemas and Game (Bloed Mall)

Kindly get your act together. Last night I was subjected to the humiliation at Game Bloed Mall of almost having my purchases taken away from my hands. The Game finance lady/manager was spitting bile after I have paid with the IEMAS purchase card which I have done many times at the same shop. The bone of contention was that IEMAS does not pay them. I was bul**** and crucified for using the IEMAS card that the lady wanted to confiscate my purchased items in full view of staff. You can only imagine the embarrassment. Totally inhumane. I had to negotiate and left my contacts and ID and work place in case IEMAS does not pay them, they will come for me. Game, please train your staff how to address issues. IEMAS, please pay your partners because we are paying you every month. Address your problems guys and stop inconveniencing us your clients.

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Replies (2)
iMasFinance
iMasFinance's reply17 May 2018, 11:50
Official

Dear Glen,

Thank you for contacting Iemas and bringing this matter to our attention. The matter is currently under investigation and someone from Iemas will be in touch with you shortly.

Please feel free to email us at *** for further correspondence in this regard.

Kind regards,

Iemas

GM
GLEN M's update15 Jun 2018, 08:34
Reviewer Update
The mis-understanding was cleared with aplomb and highest level of professionalism. indeed the customer is extremely valued at Game Stores Bloed Mall and Iemas. I am now at the liberty to shop with excitement. Big ups to the management team and all staff.