Iemas Insurance Assist failed to Assist me while I have an active Policy

This is for iMas Insurance broker - Iemas Insurance Assist.

As a member who has active vehicle insurance policy with iMas Insurance Brokers since September 2023, I was disappointed and left stranded on the road by my insurer.

It was for the my very first time using Iemas insurance assist service. I had a confidence that i am gonna get an assistance because my insurance policy is active and up to date.

I got stuck due to tyre puncture on N1 from Polokwane to Gauteng province around 17h30 and the issue was the jack in my position could not lift my vehicle to level that I could remove and replace the affected tyre.

I called the Iemas insurance assist for help around 17h42 and reference number 644537.

After 15 minutes then I was told that they dispatched the service provider to come help me but will arrive after 45 minutes.

20 minutes later the lady who initially assisted me called and said to me that they are unable to verify my policy therefore they can still dispatch the service provide to help me but I will have to pay R600.

After everything I have to tried to motivate and convince the lady that I have an active policy then that could not help and unfortunately I could not have that kind of money for their service and this simply means that their service which they claim that it is included in the policy is definitely not free at all. There is a separate charge for it.

I am very sad and disappointed with your service and more especially I was stuck in a middle of N1 where there is a high risk of the ******s who spike the cars and rob the travellers.