Iemas Incompetence

I have chosen the option of receiving my statements via email on a monthly basis for my vehicle loan, however as the finance agreement has headed towards its completion, Iemas has been erratic with sending through my statements, i now have to prod and push them to send my statements, this is not normal and raises a serious concern around their business ethics. its my right as a customer to receive a statement monthly, however they fail at even doing that correctly. when you phone them they tell you that there is nothing they can do, if you want your statement you MUST CALL THEM MONTHLY to request it!!! this is not normal since the option was given to me receive statements via email.