IEMAS has No interest in Customer Service

Good day,

It is with great disappointment that I have yet receive feedback in clarity about my query. It seems no one is really interested in assisting in this matter.

I am still awaiting feedback as mentioned that I am still on temporary incapacity leave and was therefore advised should instalments still be deducted from my account (minimum benefit) will be refunded those instalments.

I was only refunded one month recently. I requested for the call recording which was not done and requested to speak to a superior and only got a call from a mere agent which didn't have much clue on the query.

I had requested to be contacted telephonically for better understanding and clarification in this regard and no one has done so.

This is really frustrating and causing unnecessary distress.

I want what I was advised, all the months that I am on temporary incapacity should be paid back as long I've less salary. This is what I was advised and I expect this to be attended to in such. I cannot be ****** by a company that says one thing and does the other.

Please urgently assist with the progress of refund accordingly.

With regrets