Iemas doesnt know how to respond to EMAILS!

Ive been a loyal customer for about 10 years now with them and things just get worse and worse. The first time I had a issue with them was back in 2016 when I was in a accident and they took 2 months to pay the claim to me, and now I bought a new watch and asked for insurance cover on it and its been a week without a reply? Honestly? Im done with them.