MM
Micheal M

1 reviews | Active since Sept 2015

28 Apr 2017, 04:15

Iemas deducting more than installment

<p>I would like to know how iemas comes on this conclusion by deducting my purchase card double the installment? I saw on my itc that I'm 30days behind in April but March is been updated and dhow ed I paid. April is not yet over but I'm already 30 days behind.</p> <p>I was explained that when you buy on a purchase card that a month later you must pay what you used. And I paid like that. This is the first I have been paying double.</p> <p> </p> <p>Listen if this is not sorted in the next one day I'll take legal actions to who ever are in charge on deducting double payments. I did not give any consent nor am I behind on my payments. If this is not sorted with an apology as well then surely I'm taking legal action's.</p> <p> </p> <p>All over hellopeter you are being reported as bad service. Do you guys have a standard on how to maintain a healthy customer friendly service?</p> <p> </p> <p>No one has ever took cases up to next level. </p> <p> </p> <p>Explain why you debit teddy double payments.!!!!!!</p> <p> </p> <p>Cause opening balance is R1500 and current balance is R3013. </p> <p>On account no :53 ********** 00 ********** 0000</p> <p> </p> <p> </p>

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Replies (1)
iMasFinance
iMasFinance's reply28 Apr 2017, 11:15
Official

Dear Klaus,

Thank you for bringing this matter to our attention. We have escalated your complaint to our Card Division and Credit Control division for investigation. Someone from Iemas will be in contact soon.

Please feel free to keep us informed on the progress of this matter by emailing *** for further assistance in this regard.

Kind regards,

Iemas Financial Services