IEMAS client service is non-existent

IEMAS has just been given a contract to administer pension backed loans for Sanlam staff and I nearly made the mistake of doing business with IEMAS again. I am so glad I did not make that mistake. I am waiting on my reserve funds to be paid out. I have followed up numerous times via email with no response. Telephone number *** rings once and then the call ends. The Whatsapp line *** does not work. After you choose option 4, no one connects to the line to assist, and after a while, it says that the request has been closed. I will never do business with a company that has such low work ethic and absolutely NO client service. It just shows that you do not care about your clients. I honestly hope no one from Sanlam does business with IEMAS.