I did IMAS work for them!!!!

Pathetic customer service!!!!’ On the 30th of September 2022 we settled our vehicle and requested our NATIS documents. IMAS advised us that it will take 7 work days… After the 7 work days was completed I started emailing them to ask where the documents was. They kept saying it’s coming and that by the end of the 14th of October week it will be here…. I found it very strange for documents to take almost 2 week. I decided to drive myself to IMAS centurion to ask what was going on.

Firstly the receptionist was pathetic… he had no clue what he was doing and had absolutely no idea how to transfer me to the correct department. He talking personal calls while trying to help me. Eventually they showed me where the department was for collection.

When I ask them if they had my documents they said no they don’t and that the tracking number wasn’t working. I told them if that’s the case maybe they didn’t sent it or they gave you the wrong number. The department said that they will call the person to ask if the number correct….

Eventually the department realized that the number was wrong and explain it wasn’t their fault but rather a error….. To me that is unacceptable because I’ve been requesting this documents for several days and they kept saying it’s coming but they didn’t have the correct number it shows me that they were lying and ***********

Eventually they type the number and guess what I saw!! The collection was only this morning. The 14th of October and will only arrive the 17th of October!!!!

Not only did you waste my time but I had to come and physically come do your work.. I did what you guys couldn’t do in 14 days in 30mins. Maybe you should hire me instead

Pathetic!!!