HORRIBLE SERVICE!!!!!!!

Such Horrible service I have received with IEMAS.

The only reason why I decided to use IEMAS services is because I trusted IEMAS and also that the rates were low.

I had never heard of IEMAS before it was presented in our offices, nor was there a track record of the company service that was at my disposal.

I Financed my previous and current vehicle with them and took out a personal loan, my payments comes off as salary deductions and reflects on my payslip, meaning there is no way of the payments not to be made as they are reflected every month ever since I joined IEMAS.

To my surprise when i requested my statement which, it had arrears and when i inquired about this no one game an answer, they simple told me someone will call me and no one did and I sent a follow up email to thier team lead to say no one called and that email was ignored and no did call.

I can not log anywhere to check my statements because of their system errors which I raised in May 15 2019 and I was told to send and email to thier online/IT team and that email was sent on the same day at 08:57 am till this day 08/01/2020 this has not been resolved.

I normally call to get my statements sent to me and 2019 October I called to request for my statement and I was told that there are doing system migration and I will recieve the statements once thats sorted, November I called again and I was told to wait, December I called again and I was told to wait and at that I had been making additional contributions on my accounts and the October statement on came in on the 21st of December 2019 and it had errors as they was an amount added on my account that was not reflected anywhere as to where it came from.

On Monday morning 06/01/2020 I called IEMAS team lead to report this and at first she tried convincing me that everything was as it should be, and when she finally realized I was right, she told me she would call me back and she never did, I then called a different person later on that day to raise my frustration and she admitted that I am not the only one with the issue, it will be escalated accordingly.

On Tuesday 07/01/2020 I realized that I have just received the November 2019 statement and it carries off from the October statement which has an additional amount not specified as to where it comes from and when I sent an email with 6 different people ccd from that email, I was told that the correct statement will be sent and the will get someone to call me in the course of the morning to discuss the content and no one did call but I did get the statements they spoke about but guess what? it was the same statements with errors and when i sent a follow up email about this no one responded and no one has ever callled again.

It is sooooo frustrating dealing with a company that does not take you serious as a customer, while I would like to understand that every business has it ups and downs but we as customers need to be notified and apologies needs be sent and not ignored, IEMAS has failed to give me the service I expected from them time and time again.

I have track record off all the communications, emails, names, everything. IEMAS can do better.