FT
Farai T

1 reviews | Active since Sept 2020

11 Sept 2020, 14:18

********** Service, Lazy Sleazy Employees : Aletta (from Secunda , Natis docs)

Beware of the month lazy sleazy IEMAS employees...

Want to get anything done in time? IEMAS aren't your people.

So I paid up my car, sent them the proof of payment followed up rigorously got my certificate of paid up accounts finally this is after 1 week and some change.

Then called up the guys that are fitting to release my Natis, spoke to some lady didnt give heed to her name coz I though ... yeah this it, I'll have my document no time.... Bruhhhh... Was I wrong, turns out after calling a few days later, document hasn't been delivered, in fact it doesn't even reflect that the car has been paid for even though I have the payment confirmation and certificate of paid up account both produced by the shambolic company.

I have tried everyone, now their Natis departments 071***X number is not answered. On the email side of things we are waiting for the enigmatic Natis department Aletta in Secunda to let us know when it will be convenient for her to get off her bottom and get me sorted.

I've even asked for her number, maybe send her eWallet... you know.. 'cold drink" to get pumped and serve me. :)

How is one supposed to sell their then ? SHAME ON YOU IEMAS

SIDE NOTE: Ask for a chap who goes by the name Frans Nhambo, he seems to be always on the job and very result oriented! Call him and tell him about your struggles with Aletta and crew.

0
Replies (3)
FT
Farai T's update14 Sept 2020, 10:56
Reviewer Update
So going about 2 weeks deep now fighting to get my Natis from IEMAS. Dude, get this, now I've tried to get assistance from about 6 employees and all still seem to be absolutely bedazzled as to where my documents are or where my proof of payment is.

The thing that makes these organizations so shambolic is the lack of training, IEMAS must try to formally train their employees and record calls so as help their employees perform their tasks as efficiently as possible.

I will keep you updated as to how events unfold, that is to say lets see hoe 6 employees help each other to get my Natis document sent.

Lol, just to show you how bad things are these asked me for my address... Implying that they haven't sent me my natis because they don't have my address, how lame is that given that they sent me monthly statements and I request to 3 of their staff members that I want the Natis sent to their branch.

GARBAGE

iMasFinance
iMasFinance's reply14 Sept 2020, 14:25
Official
Dear  Farai Tsikirai

We sincerely apologise for the inconvenience caused. Please note that your complaint and details have been escalated accordingly. Please note that this is not an automated email, the Iemas Marketing Team is monitoring this platform and ensuring that your complaints are resolved.

Kind Regards, Iemas Financial Services 
FT
Farai T's update14 Sept 2020, 15:08
Reviewer Update

Banie van Vollenhoven <***>
Christina Labuschagne <***>
Iemas Natis <***>,
Frans Nambo <***>,
Aletta Mahlaba <***>,
Jessica Rockman <***>,
Gift Mchiza <***>

I have enlisted the help of all 7 people, all still failing to find my Natis and hand it over to a courier?

A brilliant bunch indeed!!!