JM
JJ M
1 reviews | Active since Jul 2011
10 Feb 2020, 15:32
General Enquiries
How long will it normally take to get a result or outcome on a consolidation loan application made at a branch, as I have now been waiting a week since signing the contracts.
Helpful (0)
Replies (7)0
Replies (7)JM
JJ M's updateReviewer Update
10 Feb 2020, 15:33As I have been told after application that ot normally takes half hour to 1 hour
JM
JJ M's update10 Feb 2020, 15:33
Reviewer Update
As I have been told after application that ot normally takes half hour to 1 hour
iMasFinance's replyOfficial
10 Feb 2020, 15:57Good Day, JJ M
We sincerely apologise for the inconvenience caused. Please note that your complaint and details have been escalated accordingly and one of our consultant will be in contact with you.
Kind Regards, Iemas Financial Services
We sincerely apologise for the inconvenience caused. Please note that your complaint and details have been escalated accordingly and one of our consultant will be in contact with you.
Kind Regards, Iemas Financial Services
iMasFinance's reply10 Feb 2020, 15:57
Official
Good Day, JJ M
We sincerely apologise for the inconvenience caused. Please note that your complaint and details have been escalated accordingly and one of our consultant will be in contact with you.
Kind Regards, Iemas Financial Services
We sincerely apologise for the inconvenience caused. Please note that your complaint and details have been escalated accordingly and one of our consultant will be in contact with you.
Kind Regards, Iemas Financial Services
JM
JJ M's updateReviewer Update
10 Feb 2020, 16:01Thanks for the fast response. Though I just want to know how long the waiting period normally. It is not a complain.
Thabk you very much.
Thabk you very much.
JM
JJ M's update10 Feb 2020, 16:01
Reviewer Update
Thanks for the fast response. Though I just want to know how long the waiting period normally. It is not a complain.
Thabk you very much.
Thabk you very much.
JM
JJ M's updateReviewer Update
11 Feb 2020, 14:41Someone did contact me yesterday....
Promising to investigate and give feedback... But to no avail... No communication again after that. About another 24 h later. Did you know I submitted all the required settlement letters already on 31 January and sign the paperwork about a day or two later?
Now seems no one is interested in my query amymore.
Still no one at IEMAS can tell me what the normal waiting time is.
Must mention got a mail a whike back....
Juat said:
Please make contact with the nelspruit branch to find out why they took long to assist application.
Well I did make that contact many times including yesterday via mail and also by calls. The lady that opened my application ALSO do not know why it takes so long. According te her it should take half hour to one hour to get a result.
So why a week?
Promising to investigate and give feedback... But to no avail... No communication again after that. About another 24 h later. Did you know I submitted all the required settlement letters already on 31 January and sign the paperwork about a day or two later?
Now seems no one is interested in my query amymore.
Still no one at IEMAS can tell me what the normal waiting time is.
Must mention got a mail a whike back....
Juat said:
Please make contact with the nelspruit branch to find out why they took long to assist application.
Well I did make that contact many times including yesterday via mail and also by calls. The lady that opened my application ALSO do not know why it takes so long. According te her it should take half hour to one hour to get a result.
So why a week?
JM
JJ M's update11 Feb 2020, 14:41
Reviewer Update
Someone did contact me yesterday....
Promising to investigate and give feedback... But to no avail... No communication again after that. About another 24 h later. Did you know I submitted all the required settlement letters already on 31 January and sign the paperwork about a day or two later?
Now seems no one is interested in my query amymore.
Still no one at IEMAS can tell me what the normal waiting time is.
Must mention got a mail a whike back....
Juat said:
Please make contact with the nelspruit branch to find out why they took long to assist application.
Well I did make that contact many times including yesterday via mail and also by calls. The lady that opened my application ALSO do not know why it takes so long. According te her it should take half hour to one hour to get a result.
So why a week?
Promising to investigate and give feedback... But to no avail... No communication again after that. About another 24 h later. Did you know I submitted all the required settlement letters already on 31 January and sign the paperwork about a day or two later?
Now seems no one is interested in my query amymore.
Still no one at IEMAS can tell me what the normal waiting time is.
Must mention got a mail a whike back....
Juat said:
Please make contact with the nelspruit branch to find out why they took long to assist application.
Well I did make that contact many times including yesterday via mail and also by calls. The lady that opened my application ALSO do not know why it takes so long. According te her it should take half hour to one hour to get a result.
So why a week?
iMasFinance's replyOfficial
11 Feb 2020, 17:00Hi JJ M
We completely understand your frustration and irritation. We want you to know that we are currently investigating your query. As we want to find out who was handling your application and to whom was it assigned to and what has transpired. We promise you that we will get back to you as soon as we got all the answers we need to provide the status of your application.
Kind Regards, Iemas
We completely understand your frustration and irritation. We want you to know that we are currently investigating your query. As we want to find out who was handling your application and to whom was it assigned to and what has transpired. We promise you that we will get back to you as soon as we got all the answers we need to provide the status of your application.
Kind Regards, Iemas
iMasFinance's reply11 Feb 2020, 17:00
Official
Hi JJ M
We completely understand your frustration and irritation. We want you to know that we are currently investigating your query. As we want to find out who was handling your application and to whom was it assigned to and what has transpired. We promise you that we will get back to you as soon as we got all the answers we need to provide the status of your application.
Kind Regards, Iemas
We completely understand your frustration and irritation. We want you to know that we are currently investigating your query. As we want to find out who was handling your application and to whom was it assigned to and what has transpired. We promise you that we will get back to you as soon as we got all the answers we need to provide the status of your application.
Kind Regards, Iemas
JM
JJ M's updateReviewer Update
12 Feb 2020, 10:01The person who hanfled my application:
Financing Consultant
T: +27 (0) 13 *** | F: ***
Nombulelo Ngwenya
| M: *** | W: www.iemas.co.za
She send me an email 5 days ago saying she still have no result (since January 31).
And that she would contact me when she does.
Now 5 days later and even you cannot help me.
So back to my original question...
Since 31 January is 13 days.
How long, normally does it take to give a result on a consolidation loan application?
Is it true that it should normally take half hour to one hour?
If so, why does mine take two weeks so far and counting?
I mean somenof the settlement letters already expired as some are only 5 days valid.
Financing Consultant
T: +27 (0) 13 *** | F: ***
Nombulelo Ngwenya
| M: *** | W: www.iemas.co.za
She send me an email 5 days ago saying she still have no result (since January 31).
And that she would contact me when she does.
Now 5 days later and even you cannot help me.
So back to my original question...
Since 31 January is 13 days.
How long, normally does it take to give a result on a consolidation loan application?
Is it true that it should normally take half hour to one hour?
If so, why does mine take two weeks so far and counting?
I mean somenof the settlement letters already expired as some are only 5 days valid.
JM
JJ M's update12 Feb 2020, 10:01
Reviewer Update
The person who hanfled my application:
Financing Consultant
T: +27 (0) 13 *** | F: ***
Nombulelo Ngwenya
| M: *** | W: www.iemas.co.za
She send me an email 5 days ago saying she still have no result (since January 31).
And that she would contact me when she does.
Now 5 days later and even you cannot help me.
So back to my original question...
Since 31 January is 13 days.
How long, normally does it take to give a result on a consolidation loan application?
Is it true that it should normally take half hour to one hour?
If so, why does mine take two weeks so far and counting?
I mean somenof the settlement letters already expired as some are only 5 days valid.
Financing Consultant
T: +27 (0) 13 *** | F: ***
Nombulelo Ngwenya
| M: *** | W: www.iemas.co.za
She send me an email 5 days ago saying she still have no result (since January 31).
And that she would contact me when she does.
Now 5 days later and even you cannot help me.
So back to my original question...
Since 31 January is 13 days.
How long, normally does it take to give a result on a consolidation loan application?
Is it true that it should normally take half hour to one hour?
If so, why does mine take two weeks so far and counting?
I mean somenof the settlement letters already expired as some are only 5 days valid.
iMasFinance's replyOfficial
12 Feb 2020, 10:24Hi Dylan
We apologise for the inconvenience caused. Please note that your query has been attended to and we will give you feedback as soon as you have it.
Kind Regards, Iemas
We apologise for the inconvenience caused. Please note that your query has been attended to and we will give you feedback as soon as you have it.
Kind Regards, Iemas
iMasFinance's reply12 Feb 2020, 10:24
Official
Hi Dylan
We apologise for the inconvenience caused. Please note that your query has been attended to and we will give you feedback as soon as you have it.
Kind Regards, Iemas
We apologise for the inconvenience caused. Please note that your query has been attended to and we will give you feedback as soon as you have it.
Kind Regards, Iemas