Funeral plan

I am writing on behalf of my grandmother regarding my grandfather’s membership. He had been a paying member for approximately 30 years. Upon his retirement, he received a letter informing him that he would no longer need to pay contributions, as he qualified for a pension waiver.

Sadly, my grandfather has since passed away, and when we visited the branch to settle his affairs, we were informed that all his policies had lapsed. We were told that we would need to present the letter in order to proceed, but we find ourselves in a difficult situation as it seems that the letter is no longer available.

It is deeply disappointing and frustrating to see that after paying into the system for most of his life, he is not able to receive any benefits. The lack of support and the poor service we received at the branch have left us feeling both saddened and disheartened.