Due to change in banking details - Iemas declined paying membership termination money on time

<p>Good day,</p> <p> </p> <p>I am very disgusted by Iemas' service.</p> <p> </p> <p>I have sent in my termination of membership letter on 24 May 2016 - Iemas has informed me that my money will get paid in May 2017.</p> <p> </p> <p>Since then my banking details has changed, I then filled in the form together with my original form in order for Iemas to just change my banking details on their system.</p> <p> </p> <p>They have informed me that my money will now only be paid out in May 2018!!!!!</p> <p> </p> <p>How can this be fair - i phoned head office only to receive the Finance department's number ********** .</p> <p> </p> <p>This number always rings and no one picks up - this needs to be resolved because surely earning interest on someone else’s money wrongfully is not how a business should operate.</p>