Dismal service

The lack of communication is shocking. I have terminated my membership and struggling to even get feedback on the rewards payout. I have submitted the paper work 15 December 2022. the autoreply stated someone would get back within 24 hours. I figured since it was December people are on leave etc and so I let it go. Then after the first week of January I send a follow up email. still autoreply still saying 24 hours. So naturally I start phoning the company to find out what is happening. If you are lucky enough to get someone to answer the phone, the response is always: " let me put you through to the right department", and then you go on hold at infinitum. I have been trying to get hold of someone for the past 7 working days, trying to call every day, three to four times a day. Always just one hold. I have read the replies on similar Hellopeter posts, the complaint is the same. Maybe this is something you should give serious attention to?