NK
Nathi K
1 reviews | Active since Dec 2013
09 Dec 2015, 11:29
Disgusting.
Good day. I'm am existing member of the organization. I don't know what's going on with the Belville branch but its appalling. I've sent in an application yo no feedback or response and I don't know if this is how you conduct business. I'm trying to apply for a mini loan and I app**** on the website and I still emailed a consultant who never even bothered to get back to me. Why??? Is it racially motivated or do you not care about cliental satisfaction?? I really need answers because 2 months ago this happened Andi just let it go because I thought you are too busy but again??? Really ? Poor service
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Replies (1)iMasFinance's replyOfficial
09 Dec 2015, 11:37Hello Naartjie5,
Dear Nathi,
We strive to be a financial institution of value and great customer satisfaction, we are investigating this matter and we will revert back to you soon. Our apologies for your frustration.
Thank you for bringing this issue to our attention.
Regards,
Iemas Financial Services
Dear Nathi,
We strive to be a financial institution of value and great customer satisfaction, we are investigating this matter and we will revert back to you soon. Our apologies for your frustration.
Thank you for bringing this issue to our attention.
Regards,
Iemas Financial Services
iMasFinance's reply09 Dec 2015, 11:37
Official
Hello Naartjie5,
Dear Nathi,
We strive to be a financial institution of value and great customer satisfaction, we are investigating this matter and we will revert back to you soon. Our apologies for your frustration.
Thank you for bringing this issue to our attention.
Regards,
Iemas Financial Services
Dear Nathi,
We strive to be a financial institution of value and great customer satisfaction, we are investigating this matter and we will revert back to you soon. Our apologies for your frustration.
Thank you for bringing this issue to our attention.
Regards,
Iemas Financial Services
