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Patricia M
1 reviews | Active since Feb 2019
13 Sept 2025, 09:49
Contact centre number not answered
I wish to understand as to why you do not have a functional customer service contact centre to assist us atleast on Saturdays.
Imagine now one has to wait till Monday just to obtain a settlement letter.
I called th contact centre on Friday at 4:15 and your IVR said you have high call volumes and my call will be attended soon... Guess what I had to end the call 20min later.
Your after hours number is just an emergency line to block cards🤦...
I just need to understand as why you do not close your lines when after business hours instead of keeping the lines open while no one will attend to those calls???
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iMasFinance's replyOfficial
15 Sept 2025, 09:16Hi Patricia,
Thank you for reaching out to us and for sharing your experience. We sincerely apologise for the inconvenience caused by the long waiting time and limited availability over weekends.
To assist you promptly, a consultant will contact you directly. In the meantime, you can also request your settlement letter via WhatsApp on *** for faster service.
Kind regards,
iMasFinance Team
Thank you for reaching out to us and for sharing your experience. We sincerely apologise for the inconvenience caused by the long waiting time and limited availability over weekends.
To assist you promptly, a consultant will contact you directly. In the meantime, you can also request your settlement letter via WhatsApp on *** for faster service.
Kind regards,
iMasFinance Team
iMasFinance's reply15 Sept 2025, 09:16
Official
Hi Patricia,
Thank you for reaching out to us and for sharing your experience. We sincerely apologise for the inconvenience caused by the long waiting time and limited availability over weekends.
To assist you promptly, a consultant will contact you directly. In the meantime, you can also request your settlement letter via WhatsApp on *** for faster service.
Kind regards,
iMasFinance Team
Thank you for reaching out to us and for sharing your experience. We sincerely apologise for the inconvenience caused by the long waiting time and limited availability over weekends.
To assist you promptly, a consultant will contact you directly. In the meantime, you can also request your settlement letter via WhatsApp on *** for faster service.
Kind regards,
iMasFinance Team