Car break in - 3 days and no response fron IEMAS Insurance!

Good day

The weekend someby(ies) tried to ***** m car and popped my locks on the drivers and passenger side door so my keys no longer work in these locks. On Monday morning I emailed claims, sti and prestige to advise what had happened and to request these locks to be replaced by my insurance as I need to use my car daily and this is a dangerous situation. 3 days later my locks still don't work - in fact IEMAS has not responded to 1 of the 5 emails sent in this regard. Disgusting IEMAS!