Cancellation of Membership and rewards payout nightmare

I have sent through request for termination of membership and reward payout on January 13th 2023, they responded to say they need pen signed documents, which i printed and responded and with the correct documents no response or indication that it was processed. I called after a week, the first consultant indicated that they have a system problem, gave it another week and i was holding for a good 20 minutes no answer, when the consultant got back to me she said hold and dropped my call. To date i have not received any response even with email follow ups, today i called again and still no one answers, and is they do they place you on hold and drops the phone.

This soo unprofessional.