1 reviews | Active since Dec 2018
Breach of contract, ****s & poor service delivery
After receiving a promising call 2 weeks nack about my claim, the brockers have remained silent about the below matter. This the only platform I am able to get a response from Imas poor service really. I was promised call back, feedback and a resolution regarding the below matter 3 months back. No one has contacted me at all. Imas finance vehicle insurance broker services that is responsible for my vehicle car hire incase of a accident left me stranded in the middle of nowhere when i was involved in a car accident. I had to find my own way home from eastern cape to cape town which was very costly traveling with my 7 yr old daughter and brother. We waited for over 24hrs they never got back to us had book flights and uber transport to return home to cape town. It took them two weeks to arrange car hire. I lost income due to car being my main tool for work. They promised to refund me of the expenses in incurred due to their failure to honor their contract and obligations to provide car hire at the place i was at. Till today i have not received my reimbur*****t my call go unanswered by the brockers.
Thank you for reaching out.
Please note that our consultant has explained that the Ombudsman has dismissed the complaint. We also contacted you directly and clarified the Ombudsman’s ruling. Unfortunately, we are unable to act outside of their decision, as it is final and binding. If you need further clarification, we will gladly call you back.
Kind regards,
iMasFinance Team
Thank you for reaching out.
Please note that our consultant has explained that the Ombudsman has dismissed the complaint. We also contacted you directly and clarified the Ombudsman’s ruling. Unfortunately, we are unable to act outside of their decision, as it is final and binding. If you need further clarification, we will gladly call you back.
Kind regards,
iMasFinance Team
Your reply is being dishonest because Ombudsman was referring to the car claim with Old Mutual insurance which is separate from my car hire claim. A consultant fron imas called me I informed them of this confusion. Then when I tried to clatify the matter with Ombudsman they told me they don't take on cases against brockers and forwarded this information to one of consultants who stated he would try and sort out my refund I forward them the email from Ombudsman. Now you are telling backing down from your promise as usual and using that email which has nothing to do with my claim as basis to not pay me my money. This is showing ************ business practice, you should go back and listen to the recordings because all my interactions I was promised are recorded. Call me for clarity. I just want my travel, accommodation expenses refunded thats all.
Your reply is being dishonest because Ombudsman was referring to the car claim with Old Mutual insurance which is separate from my car hire claim. A consultant fron imas called me I informed them of this confusion. Then when I tried to clatify the matter with Ombudsman they told me they don't take on cases against brockers and forwarded this information to one of consultants who stated he would try and sort out my refund I forward them the email from Ombudsman. Now you are telling backing down from your promise as usual and using that email which has nothing to do with my claim as basis to not pay me my money. This is showing ************ business practice, you should go back and listen to the recordings because all my interactions I was promised are recorded. Call me for clarity. I just want my travel, accommodation expenses refunded thats all.