Bad Service is common at IEMAS

ON the 28/10/2019 i app**** for a vehicle finance and i was informed that the company is migrating to a new system. I was patient and allowed all processes to go through. 2 weeks later a consultant by informed me that i need to send a quote and advised on the qualify amount. I did as instructed and provided a quotation. It's been a month now and the quotation has expired. I noticed a trend that every Friday, Monday and Tuesday my dedicated consultant is not at work and no one is able to go into my records to assist in his absence as the system, according to the consultants that try to assist, is restricted from allowing other people work on the queries. Every week I get told to the same story that someone will call me, or some manager will call me or that I will get an answer in 30 minutes but i never get feedback.

I have an active vehicle finance with this institute and Feel it was the worse decision ever. I will not be making anymore recommendation to this institute as they lack client service. I find no joy at all and the minute they tell you that management will call you or that your application will be finalized in 30 minuted just know that it will be two weeks an no word. If I could move my current vehicle finance i would gladly do that in a split second.

I am very disappointed in IEMAS and given negative reviews is not my cup of tea. I don't see a way forward with this company