Bad Service from IMAS

IMAS insurance made me regret why am I using them, I bought the car with trade in, both vehicles financed by them. The bad experience came when in January they deducted more money than the had to. And spoke to the since the 23rd of January 2025 until today no refund has been made to me. Their consultants they just take you from one to the other, nothing going forward. Was even gotten angry when the next consultant laughed at me on the phone. They lack professionalism and lack of sense of urgency.