Bad servic from Iemas First Notice Of Loss Team

Yesterday my vehicle sustained windscreen damage This morning went to the local Iemas branch to put in a claim <br> only to receive a 086 number to phone Tried this number several times when connected after selecting it went dead.Again phoned the local branch who was helpful and got short term assurance to phone me When Noluthando Magagula contacted me from short term said when i complained it usually happens on a Monday the system gets overloaded.<br> I then explained i want to claim for windscreen damage and she told me i need to report this to the police station and also get a quotation from windscreen company and forward me documents requiring just that At the police they was surprised and even the Windscreen company said it is not done like that normally.Later received e mail now changing her story she does not need all that very frustrated with such bad service they should be helpful and assist maybe dealing with the insurance company direct would be better then why do i need IEMAS TOOK ME 40 YEARS TO ASK THAT QUESTION