Bad, Pathetic Customer Service /Care and Stinky Staff Behavior

I requested settlement letter and thw balance was not corresponding with the statement received, as my May debit order was not taken into consideration on the letter. I queried it with your collections department and no one bothered to answer me.

On the 12th of June I then settled as per settlement letter received. I then reversed my May debit order, which costed me with bank charges.

Same day I forwarded proof of payment to central collections and requested paid up letter which was not received.

On the 14th follow up email was sent and still no one bothered to respond to my email.

On the 18th I sent an email to your complaints department and still no one attended my complaint till today.

Yesterday I called your offices and spoke to Cynthia who promised to send me an email with contact email address for the natis document request and paid up letter request, I then asked her to confirm my email, which she did. However she also never bothered to send it.

I'm not sure if this is how u care for your members as you claim??? Very disappointed with your Service and your staff members which just choose to ignore our emails.