Bad experience have not paid since 31/08/2022

Good day, I had such a terrible experience with this company recently I sent them a claim on thr 31/08/2022 withdrawal claim they acknowledged it, and it moved to the next person, but till today nothing has been resolved when I called before this claim, theu said all this process will take about 2 weeks, but till today what is irritating most is that none is explaining if the problem is where only people who are supposed to to respond they do not. The person actioned it, he's been responding to me but the next phase nobody is helping.