Bad customer service after 36 years support!

I was a member of Iemas for more than 36 years and bought a number of vehicles through them and used my purchase card every month for general goods purchased. Service was always good and in a few cases even outstanding due to specific persons that went out of their way to assist. This was however all soured by 2 incidents lately where I experienced really poor poor customer service. I struggled for more than a year to get Imas to correct a monthly premium that they deducted from my salary for an Old Mutual policy. Old Mutual even made my policy paid up due to Imas not being able to correct the issue. Then I retired, ended my Imas membership and tried to get my accumulated bonus fund balance to be paid out. Boy oh boy it would be easier to get an apointment with the queen of England. I spoke to various people at Imas, sent many emails and submitted the same forms about 4 times. After resigning in August 2021 I eventually got my money paid in July 2022. No final statement, no email to explain or say thank you for 36 years support. Just a payment in my bank account. There is something very wrong at Imas Finance. My recommendation is dont do business with them. There are many other companies that actually will appreciate your business. Whish I could get hold of the email address of the CEO as I would love to send this to him personally.