MB
Marina B
1 reviews | Active since Oct 2016
14 Nov 2023, 12:44
Bad bad Service
If I could I would put a 0 Star for the bad service I received from Imas. It's now nearly 2 months I am waiting for my registration papers of a bakkie I bought in 2012. I leave messages, I email her. She tells me her boss can only go on Friday again as he is in meetings from Tuesday to Friday. I use to have alot of respect for the workers at Iemas.
Helpful (0)
Replies (8)0
Replies (8)
iMasFinance's replyOfficial
14 Nov 2023, 14:29Hi Marina, we apologise for the unpleasant experience. We will investigate this matter and escalate it to management. Kind Regards, iMasFinance Team
iMasFinance's reply14 Nov 2023, 14:29
Official
Hi Marina, we apologise for the unpleasant experience. We will investigate this matter and escalate it to management. Kind Regards, iMasFinance Team
MB
Marina B's updateReviewer Update
15 Nov 2023, 15:13It's now a day and still NO RESPONSE after a message they will get back to me. It does not take days to solve the problem. It does not even take one day. Why is this such a issue. I bought a car through Absa Bank in 2002 and document were in their archives and I got my papers in a week from Pretoria to Kleinmond.
MB
Marina B's update15 Nov 2023, 15:13
Reviewer Update
It's now a day and still NO RESPONSE after a message they will get back to me. It does not take days to solve the problem. It does not even take one day. Why is this such a issue. I bought a car through Absa Bank in 2002 and document were in their archives and I got my papers in a week from Pretoria to Kleinmond.
MB
Marina B's updateReviewer Update
15 Nov 2023, 15:19What do you want to escalate to your management just sort out my problem sothat I can get my documents which I need. I will collect them at your Bellville office on Friday
MB
Marina B's update15 Nov 2023, 15:19
Reviewer Update
What do you want to escalate to your management just sort out my problem sothat I can get my documents which I need. I will collect them at your Bellville office on Friday
iMasFinance's replyOfficial
15 Nov 2023, 16:30Hi Marina, please note a consultant has contacted you and the document will be ready for collection on Friday. Kind Regards, iMasFinance Team
iMasFinance's reply15 Nov 2023, 16:30
Official
Hi Marina, please note a consultant has contacted you and the document will be ready for collection on Friday. Kind Regards, iMasFinance Team
MB
Marina B's updateReviewer Update
15 Nov 2023, 16:33Thank you she has contacted me to say my documents will be ready on Friday and ready for collection.
MB
Marina B's update15 Nov 2023, 16:33
Reviewer Update
Thank you she has contacted me to say my documents will be ready on Friday and ready for collection.
MB
Marina B's updateReviewer Update
20 Nov 2023, 07:19Thank you I have received my documents. Now my question us Why did it have to come to this? All so unnecessary. But thanks very much my documents was ready when I got at Imas Office
MB
Marina B's update20 Nov 2023, 07:19
Reviewer Update
Thank you I have received my documents. Now my question us Why did it have to come to this? All so unnecessary. But thanks very much my documents was ready when I got at Imas Office
MB
Marina B's updateReviewer Update
20 Nov 2023, 07:23Thank you Imas my documents were all ready when I got to the office. Questions, why did it have to get to this, all so unnecessary. Thanks
MB
Marina B's update20 Nov 2023, 07:23
Reviewer Update
Thank you Imas my documents were all ready when I got to the office. Questions, why did it have to get to this, all so unnecessary. Thanks
iMasFinance's replyOfficial
20 Nov 2023, 13:38We value your feedback and apologise for the inconvenience. We are glad your query is resolved.
iMasFinance's reply20 Nov 2023, 13:38
Official
We value your feedback and apologise for the inconvenience. We are glad your query is resolved.