BAD BAD BAD service from IMAS

I have settled my car 28 October 2021. Im still waiting for the original document from Imas to do change of ownership. Im still waiting till today. I've called after every 2 weeks. I've called the lady today who assisted my in 2018 (Marlene Wilkinson) but she have to much excuses. There is a guy called "Frans Nambo" from head office, who said he will assit, but if I call, excuses on excuses. Traffic department system shows I still owe Imas, but I've paid up in full. Bad bad service from Imas financial "Marlene and Frans"👎👎👎