Subject: Complaint Regarding Payment Allocation and Communication

Kindly note that I am becoming extremely frustrated with the manner in which my account is being handled by IDA LAW. Boodle handed over my accounts to IDA LAW, and I have always made every effort to honour my payment arrangements.

I successfully settled one account last year and currently have two remaining accounts: *** and ***. I have been consistent with payments towards account *** and have never missed a payment.

On 31 May 2026, when making my payment, I mistakenly captured the reference number incorrectly by entering a “4” instead of an “8” in the reference ***. Despite this error, I immediately forwarded the proof of payment and clearly explained that there had been a single digit error on the reference. The payment was still linked to the same ID number and should therefore have been traceable and allocated accordingly.

Unfortunately, I received no response to my communication. Instead, I continue to receive final demand notices and threatening correspondence, while my proof of payment is seemingly being disregarded.

With regard to the second account, I previously made it clear that once I complete payment on the current account in June, I will then begin making payments towards the second account. I am currently experiencing significant financial difficulties and am doing the best I can under the circumstances.

I kindly request that the payment be urgently investigated and allocated correctly, and that consideration be given to the communication and arrangements already provided.