Very Very Bad Service

I got a few calls over the festive period from ICTS Tracing service advising me that one of my Discovery Health Medical Schemes own me money and they need me to fill in forms to update my details and I will be paid out with in 2 - 3 months at first I did not believe the consultant as there are allot of ****s going around. After sometime the calls continued I then called Discovery to confirm, which they did. I filled in the form and sent it back to the Tracing Agent. Not once did the agent come back to me to advise me that the documents have been received and all is in order. Its a little over three months and I still not have received my payment. I have called ICTS and they keep telling me I need to call discovery when I call discovery they telling me ICTS needs to get call Discovery and give me feedback. I have to keep going back and forth and no one is willing to help the ICTS agent keeps emailing me Discovery's contact number.I Don't have all the details of my medical Scheme as my details have changed so they can not assist me ICTS has to follow up and revert back to me as per discovery. PLEASE ASSIST very annoying.