NPS Score
-34
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About ICTS Tracing Service
How is ICTS Tracing Service rated on Hellopeter?
Hellopeter has tracked ICTS Tracing Service across 48 reviews. ICTS Tracing Service hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used ICTS Tracing Service? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2025
WORST CLAIMING EXPERIENCE EVER!!!
Worst claiming experience I have ever dealt with. I submitted my application to ICTS Tracing Services on 12 January 2026 and was advised that the process would take up to three months. I accepted this timeframe and waited patiently. However, after receiving no communication or updates, I had to follow up myself on 13 April 2026 — already beyond the promised turnaround period. When I finally got feedback, I was informed by Lindokuhle (from ICTS) that something had been captured incorrectly on their side. What is most frustrating is that this error was never communicated to me earlier, and now there is no clear timeline for resolution. I was simply told they “don’t know” how long it will take moving forward. This reflects extremely poor administration, lack of accountability, and no proactive communication. Clients should not have to chase updates or discover internal errors after months of waiting. The entire process feels disorganized and unreliable. I would not recommend ICTS Tracing Services based on this experience. If you value transparency, efficiency, and professionalism, you may want to reconsider using their services.
1 reviews | Active since May 2025
WORST CLAIMING EXPERIENCE EVER!!!
Worst claiming experience I have ever dealt with. I submitted my application to ICTS Tracing Services on 12 January 2026 and was advised that the process would take up to three months. I accepted this timeframe and waited patiently. However, after receiving no communication or updates, I had to follow up myself on 13 April 2026 — already beyond the promised turnaround period. When I finally got feedback, I was informed by Lindokuhle (from ICTS) that something had been captured incorrectly on their side. What is most frustrating is that this error was never communicated to me earlier, and now there is no clear timeline for resolution. I was simply told they “don’t know” how long it will take moving forward. This reflects extremely poor administration, lack of accountability, and no proactive communication. Clients should not have to chase updates or discover internal errors after months of waiting. The entire process feels disorganized and unreliable. I would not recommend ICTS Tracing Services based on this experience. If you value transparency, efficiency, and professionalism, you may want to reconsider using their services.
1 reviews | Active since Sept 2023
ICTS Tracing can not be traced.
Received an sms stating there are unclaimed benefits on a deceased estate. Phoning them is pointless, phone no *** never gets answered, email unresponded to. I think they are ****mers.
1 reviews | Active since Nov 2019
****
I helped my mother last year February and was assisted by Quinton, he was rushing us to send full paperwork work but until now no feedback, when we send emails no response
1 reviews | Active since Nov 2019
****
I helped my mother last year February and was assisted by Quinton, he was rushing us to send full paperwork work but until now no feedback, when we send emails no response