JM
Justice M
1 reviews | Active since Oct 2022
19 Oct 2022, 13:13
Provident Fund file been closed without payment
Bad service and rude consultants. I called then responding to their email and the lady said rudely I responded late. I asked if there is any way forward and she said my file is been closed . The file is been closed and she doesn't know until when and by who.
Helpful (0)
Replies (3)0
Replies (3)
ICTS Tracing Service's replyOfficial
19 Oct 2022, 14:39Dear Justice Masenya,
We acknowledge receipt of your review.
Please accept our apologies for your experience. This is definitely against our values and service standards.
May you send us the details of the person you spoke to. You can send to *** and this matter will be addressed.
Your record is not closed and you will be assisted in liaison with the Fund Administrator.
We will contact you shortly to assist you further.
We acknowledge receipt of your review.
Please accept our apologies for your experience. This is definitely against our values and service standards.
May you send us the details of the person you spoke to. You can send to *** and this matter will be addressed.
Your record is not closed and you will be assisted in liaison with the Fund Administrator.
We will contact you shortly to assist you further.
ICTS Tracing Service's reply19 Oct 2022, 14:39
Official
Dear Justice Masenya,
We acknowledge receipt of your review.
Please accept our apologies for your experience. This is definitely against our values and service standards.
May you send us the details of the person you spoke to. You can send to *** and this matter will be addressed.
Your record is not closed and you will be assisted in liaison with the Fund Administrator.
We will contact you shortly to assist you further.
We acknowledge receipt of your review.
Please accept our apologies for your experience. This is definitely against our values and service standards.
May you send us the details of the person you spoke to. You can send to *** and this matter will be addressed.
Your record is not closed and you will be assisted in liaison with the Fund Administrator.
We will contact you shortly to assist you further.
ICTS Tracing Service's replyOfficial
19 Oct 2022, 15:21Dear Justice Masenya,
Thank you for the feedback.
Thank you for the feedback.
ICTS Tracing Service's reply19 Oct 2022, 15:21
Official
Dear Justice Masenya,
Thank you for the feedback.
Thank you for the feedback.
JM
Justice M's updateReviewer Update
19 Oct 2022, 15:25Hopefully I will be assisted. I'm still waiting for ghe email. Once my matter is fully resolved I will do another review.
JM
Justice M's update19 Oct 2022, 15:25
Reviewer Update
Hopefully I will be assisted. I'm still waiting for ghe email. Once my matter is fully resolved I will do another review.