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David M

1 reviews | Active since Apr 2022

07 Apr 2022, 14:40

Lack of feedback and poor communication.

I was contacted by Alison Shoko on the 21st of February with regards to a Liberty Life Corporate Unclaimed Benefit Provident/ Pension Fund. I promptly completed and sent through the requested documents, and she confirmed receipt on the 22nd of February. She then communicated on the 24th of February that the funds will take approximately 30 working days to be processed...it is now the 7th of April. I have emailed her twice to no avail. I have called the offices on *** to answer. Hence I am here hoping to get some kind of a reaction!

It's troubling because I have sent copies of my private information and now it's absolute silence when I request feedback. This is unacceptable! I just want to know how long is it that I have to wait.

Kindly email me *** as I cannot take calls during working hours most of the time.

0
Replies (3)
ICTS Tracing Service
ICTS Tracing Service's reply07 Apr 2022, 15:46
Official
Dear David, Thank you for bringing this matter to our attention. We also received your email that you sent to our offices this afternoon and your acknowledgement of our response was received too. An inquiry has been sent to the Fund Administrator and feedback will be provided to you once received.
DM
David M's update12 Apr 2022, 15:15
Reviewer Update
Surely a follow-up with the Fund Administrator should occur telephonically now, since it is clear that they do not respond to their emails. It is now Tuesday afternoon and I have not received any feedback besides "a query was sent to Liberty last week"...it's unfortunate that the backlash ends on ICTS, however, these should encourage some pressure to be put on those companies you're tracing for.
ICTS Tracing Service
ICTS Tracing Service's reply12 Apr 2022, 17:10
Official
Dear David, We are in contact with the Fund Administrator and we will provide feedback as soon as possible. Please bear with us as we work to get the matter resolved.