MM
Mapaseka M
1 reviews | Active since Oct 2022
06 Feb 2025, 08:29
ICTS TRACING SERVICES BAD SERVICE
Well, even that one star it is because I am most probably sure can't give them a 0 rating. This company was calling me almost every single day, they even got their team lead involved at one point. I mean three different individuals would call me every single day begging me to submit my documents. I was honestly hesitant mainly because of the reviews. I have emailed and Whatsap them but they are unbothered to say the least. They said the turn around time is 8 weeks and nobody cares to update me. The disrespect and disregard of people by this company is appalling. Now, since your emails and whatsapp number not working. May I kindly get an update on when to expect the funds
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ICTS Tracing Service's replyOfficial
06 Feb 2025, 10:16Dear Mapaseka,
Please accept our apologies for the lack of feedback from the Agents. This will be addressed with the relevant people. Kindly refer to the SMS that was sent to you on the 2nd of October 2024.
"Good day. Your claim documents have been received by ICTS. We will follow a Quality Check process and send the documents to the Fund for processing. The turnaround time for claims to be processed varies. You can inquire through ICTS-Admin on *** should you not receive communication from the Fund after 3 months. Your reference numbers are: ICTS - CT********, Fund Administrator - M********. ICTS Contact Number - ***"
We encourage all members and beneficiaries to make use of this email address (*** ) for assistance after submission of claim documents.
Once we have submitted the claim documents to the Fund Administrator, they begin their processes and we are not in a position to determine the exact time that the claim will be paid.
A query has been sent to the Fund Administrator. They are trying to call you but have not been successful.
Please respond to their communication as they will assist you further.
Kind regards,
Elizabeth
Please accept our apologies for the lack of feedback from the Agents. This will be addressed with the relevant people. Kindly refer to the SMS that was sent to you on the 2nd of October 2024.
"Good day. Your claim documents have been received by ICTS. We will follow a Quality Check process and send the documents to the Fund for processing. The turnaround time for claims to be processed varies. You can inquire through ICTS-Admin on *** should you not receive communication from the Fund after 3 months. Your reference numbers are: ICTS - CT********, Fund Administrator - M********. ICTS Contact Number - ***"
We encourage all members and beneficiaries to make use of this email address (*** ) for assistance after submission of claim documents.
Once we have submitted the claim documents to the Fund Administrator, they begin their processes and we are not in a position to determine the exact time that the claim will be paid.
A query has been sent to the Fund Administrator. They are trying to call you but have not been successful.
Please respond to their communication as they will assist you further.
Kind regards,
Elizabeth
ICTS Tracing Service's reply06 Feb 2025, 10:16
Official
Dear Mapaseka,
Please accept our apologies for the lack of feedback from the Agents. This will be addressed with the relevant people. Kindly refer to the SMS that was sent to you on the 2nd of October 2024.
"Good day. Your claim documents have been received by ICTS. We will follow a Quality Check process and send the documents to the Fund for processing. The turnaround time for claims to be processed varies. You can inquire through ICTS-Admin on *** should you not receive communication from the Fund after 3 months. Your reference numbers are: ICTS - CT********, Fund Administrator - M********. ICTS Contact Number - ***"
We encourage all members and beneficiaries to make use of this email address (*** ) for assistance after submission of claim documents.
Once we have submitted the claim documents to the Fund Administrator, they begin their processes and we are not in a position to determine the exact time that the claim will be paid.
A query has been sent to the Fund Administrator. They are trying to call you but have not been successful.
Please respond to their communication as they will assist you further.
Kind regards,
Elizabeth
Please accept our apologies for the lack of feedback from the Agents. This will be addressed with the relevant people. Kindly refer to the SMS that was sent to you on the 2nd of October 2024.
"Good day. Your claim documents have been received by ICTS. We will follow a Quality Check process and send the documents to the Fund for processing. The turnaround time for claims to be processed varies. You can inquire through ICTS-Admin on *** should you not receive communication from the Fund after 3 months. Your reference numbers are: ICTS - CT********, Fund Administrator - M********. ICTS Contact Number - ***"
We encourage all members and beneficiaries to make use of this email address (*** ) for assistance after submission of claim documents.
Once we have submitted the claim documents to the Fund Administrator, they begin their processes and we are not in a position to determine the exact time that the claim will be paid.
A query has been sent to the Fund Administrator. They are trying to call you but have not been successful.
Please respond to their communication as they will assist you further.
Kind regards,
Elizabeth