AB
Alana B
1 reviews | Active since Dec 2023
11 Dec 2023, 10:59
Hounded for months now no communication what so ever.
For more that 18 months this company and its employee Muhammed Seedat hounded my husband for the relevant documentation to be submitted in order to complete a claim for Auto Workers Provident Funnd due to him. And now? They disappeared, no word from them, no stated contact number that works in order to reach said Muhammed Sadeet or even ICTS. What am I to do? Would love to get any kind of communication from Muhammed or ICTS
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Replies (3)
ICTS Tracing Service's replyOfficial
11 Dec 2023, 13:26Dear Mrs. Booysen,
We acknowledge receipt of your inquiry. We confirm that the documents were received on the 31st of October 2023, and an SMS acknowledging receipt and detailing the expected process after receipt of the documentation was sent to the number on record. Our contact details, telephonic and e-mail, are also on the SMS and they can also be found on our website. No further communication is sent by ICTS.
You are most welcome to contact us where additional assistance is required or if the claim is not concluded in the given turnaround time.
The general turnaround time for the processing of claims is three months. We will send an inquiry to the Fund Administrator and provide feedback. Please feel free to communicate with us using the e-mail address provided on the SMS, *** and we will assist further.
Kind regards,
Elizabeth
We acknowledge receipt of your inquiry. We confirm that the documents were received on the 31st of October 2023, and an SMS acknowledging receipt and detailing the expected process after receipt of the documentation was sent to the number on record. Our contact details, telephonic and e-mail, are also on the SMS and they can also be found on our website. No further communication is sent by ICTS.
You are most welcome to contact us where additional assistance is required or if the claim is not concluded in the given turnaround time.
The general turnaround time for the processing of claims is three months. We will send an inquiry to the Fund Administrator and provide feedback. Please feel free to communicate with us using the e-mail address provided on the SMS, *** and we will assist further.
Kind regards,
Elizabeth
ICTS Tracing Service's reply11 Dec 2023, 13:26
Official
Dear Mrs. Booysen,
We acknowledge receipt of your inquiry. We confirm that the documents were received on the 31st of October 2023, and an SMS acknowledging receipt and detailing the expected process after receipt of the documentation was sent to the number on record. Our contact details, telephonic and e-mail, are also on the SMS and they can also be found on our website. No further communication is sent by ICTS.
You are most welcome to contact us where additional assistance is required or if the claim is not concluded in the given turnaround time.
The general turnaround time for the processing of claims is three months. We will send an inquiry to the Fund Administrator and provide feedback. Please feel free to communicate with us using the e-mail address provided on the SMS, *** and we will assist further.
Kind regards,
Elizabeth
We acknowledge receipt of your inquiry. We confirm that the documents were received on the 31st of October 2023, and an SMS acknowledging receipt and detailing the expected process after receipt of the documentation was sent to the number on record. Our contact details, telephonic and e-mail, are also on the SMS and they can also be found on our website. No further communication is sent by ICTS.
You are most welcome to contact us where additional assistance is required or if the claim is not concluded in the given turnaround time.
The general turnaround time for the processing of claims is three months. We will send an inquiry to the Fund Administrator and provide feedback. Please feel free to communicate with us using the e-mail address provided on the SMS, *** and we will assist further.
Kind regards,
Elizabeth
AB
Alana B's updateReviewer Update
11 Dec 2023, 23:09Thank you Elizabeth for your speedy reply. Mr Booysen did contact Muhammed on the 31st October 2023 in wich he acknowledge receipt of revelant documents, and that was it, no sms explaining anything. On said day, he was transfered to a lady wich told him it will take 6-8 weeks to process the claim. He got a hold of Muhammed today, in wich Muhammed transferred him again and spoke to another diffrent lady wich told him no it will take 3months to process the claim.
AB
Alana B's update11 Dec 2023, 23:09
Reviewer Update
Thank you Elizabeth for your speedy reply. Mr Booysen did contact Muhammed on the 31st October 2023 in wich he acknowledge receipt of revelant documents, and that was it, no sms explaining anything. On said day, he was transfered to a lady wich told him it will take 6-8 weeks to process the claim. He got a hold of Muhammed today, in wich Muhammed transferred him again and spoke to another diffrent lady wich told him no it will take 3months to process the claim.
ICTS Tracing Service's replyOfficial
12 Dec 2023, 07:41Dear Mrs. Booysen,
Thank you for the feedback. I will contact Mr. Booysen to confirm the number on our system to which the SMS was sent to. We will assist him further with the claim status follow ups.
Kind regards,
Elizabeth
Thank you for the feedback. I will contact Mr. Booysen to confirm the number on our system to which the SMS was sent to. We will assist him further with the claim status follow ups.
Kind regards,
Elizabeth
ICTS Tracing Service's reply12 Dec 2023, 07:41
Official
Dear Mrs. Booysen,
Thank you for the feedback. I will contact Mr. Booysen to confirm the number on our system to which the SMS was sent to. We will assist him further with the claim status follow ups.
Kind regards,
Elizabeth
Thank you for the feedback. I will contact Mr. Booysen to confirm the number on our system to which the SMS was sent to. We will assist him further with the claim status follow ups.
Kind regards,
Elizabeth