EXTREMELY BAD SERVICE

When I received a call from one of your consultant, advising me about the unclaimed retirement fund that my late mom left, i was somewhat surprised and relieved a bit that my current situation would change for the better, since i just lost my job, and it's hard not knowing when your next meal will be coming from...

Fast-forward, your consultant was calling me and my siblings nonstop, asking for affidavits, bank statements, proof of residence, ID copies, to name but a few, which I did provide, and was promised heaven and earth, was even told that my financial problems will soon be a thing of the past... And that, i must admit, gave me some sense of relief. What made me even more convinced that your organization is indeed efficient, was that, the consultant assisting in my case, was calling me almost 5 times a day, in a space of a week, making sure i submitted correct, clear documents, and i must say, i was impressed by the efficiency.

I was then told that "since the cause of death is natural, the claim usually pays in less than 3 months"...

NOW when I call, lines are forever busy, the WhatsApp number provided, only shows one tick, and i have to do my own follow-ups, as there hasn't been any feedback or communication from your end, in 2 months now. To a point my siblings are constantly asking me what's the status of this claim, seeing that i was the one contacted by your company and i am the one who broke the news to them.

Please advice what steps to follow, as this has brought nothing but stress and misunderstandings between me and my siblings