OM
Ondela M
1 reviews | Active since Aug 2016
19 Jan 2024, 23:16
Disappearing agents with my pension fund
I would like to report this company, I submitted a claim for my pension fund in October and was assisted by a lady called Alice Mhlanga, I submitted all my documents and details. Even my banking details and they have not been respond to my emails when im requesting for feedback. They were instructed by Alexander Forbes to carry on with my claim, its no January and the is no response. I am worried that they **** people and take their details then disappear with their money. They advised my pension would be paid in 3 months, my consern is non communication.
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ICTS Tracing Service's replyOfficial
22 Jan 2024, 07:56Dear Ondela,
We acknowledge receipt of your post. Please accept our apologies for the communication that was not responded to. This will be investigated and addressed as we continue to strive to ensure that everyone receives the best customer service from the team through the entire process until the claim has been processed. We would like to encourage you and everyone we assist to make use of the contact details of the ICTS Admin team as well as the ICTS Management team for assistance. These can be found on our website as well as on communication you receive from ICTS.
The 3 month turnaround time provided is an expected time, and not a set time for processing. It may take less time and it may take longer. In cases where the claims take longer, we have to send inquiries to the Fund Administrator and they will assist further as ICTS does not have access to their systems.
We will assist you further and request that once you have confirmed that ICTS has not disappeared with your money, you will update the platform as many people depend on these reviews to complete their claims.
We would not want others to be delayed in claiming their benefits because they do not trust the legitimacy of the tracing process.
The ICTS Admin team will be in contact with you to assist further.
Kind regards,
Elizabeth
We acknowledge receipt of your post. Please accept our apologies for the communication that was not responded to. This will be investigated and addressed as we continue to strive to ensure that everyone receives the best customer service from the team through the entire process until the claim has been processed. We would like to encourage you and everyone we assist to make use of the contact details of the ICTS Admin team as well as the ICTS Management team for assistance. These can be found on our website as well as on communication you receive from ICTS.
The 3 month turnaround time provided is an expected time, and not a set time for processing. It may take less time and it may take longer. In cases where the claims take longer, we have to send inquiries to the Fund Administrator and they will assist further as ICTS does not have access to their systems.
We will assist you further and request that once you have confirmed that ICTS has not disappeared with your money, you will update the platform as many people depend on these reviews to complete their claims.
We would not want others to be delayed in claiming their benefits because they do not trust the legitimacy of the tracing process.
The ICTS Admin team will be in contact with you to assist further.
Kind regards,
Elizabeth
ICTS Tracing Service's reply22 Jan 2024, 07:56
Official
Dear Ondela,
We acknowledge receipt of your post. Please accept our apologies for the communication that was not responded to. This will be investigated and addressed as we continue to strive to ensure that everyone receives the best customer service from the team through the entire process until the claim has been processed. We would like to encourage you and everyone we assist to make use of the contact details of the ICTS Admin team as well as the ICTS Management team for assistance. These can be found on our website as well as on communication you receive from ICTS.
The 3 month turnaround time provided is an expected time, and not a set time for processing. It may take less time and it may take longer. In cases where the claims take longer, we have to send inquiries to the Fund Administrator and they will assist further as ICTS does not have access to their systems.
We will assist you further and request that once you have confirmed that ICTS has not disappeared with your money, you will update the platform as many people depend on these reviews to complete their claims.
We would not want others to be delayed in claiming their benefits because they do not trust the legitimacy of the tracing process.
The ICTS Admin team will be in contact with you to assist further.
Kind regards,
Elizabeth
We acknowledge receipt of your post. Please accept our apologies for the communication that was not responded to. This will be investigated and addressed as we continue to strive to ensure that everyone receives the best customer service from the team through the entire process until the claim has been processed. We would like to encourage you and everyone we assist to make use of the contact details of the ICTS Admin team as well as the ICTS Management team for assistance. These can be found on our website as well as on communication you receive from ICTS.
The 3 month turnaround time provided is an expected time, and not a set time for processing. It may take less time and it may take longer. In cases where the claims take longer, we have to send inquiries to the Fund Administrator and they will assist further as ICTS does not have access to their systems.
We will assist you further and request that once you have confirmed that ICTS has not disappeared with your money, you will update the platform as many people depend on these reviews to complete their claims.
We would not want others to be delayed in claiming their benefits because they do not trust the legitimacy of the tracing process.
The ICTS Admin team will be in contact with you to assist further.
Kind regards,
Elizabeth