SB
Stefan B
1 reviews | Active since May 2014
15 Jan 2025, 21:06
Substandard service in terms of customer service and network speed.
I had two Fibre lines with ICTGlobe - one in Cape Town Waterfront and one in Val de Vie. The service was very poor in terms of network speed. We got usually in the region of 20-40% Network speed. Trouble Tickets got closed without resolving the matter. When we terminated the account billing continued issuing incorrect invoices and accounting never rep**** to issues. The only way to close the matter was to pay the bill despite not receiving service. An executive promissed me to get back and resolve but this did not happen. I strongly recommend to stay away from this company.
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Replies (3)0
Replies (3)
ICTGlobe.com's replyOfficial
16 Jan 2025, 11:53Dear Stefan,
Thank you for bringing this matter to our attention. We sincerely regret to hear about your experience with our service and billing process. Providing reliable connectivity and excellent customer support is our priority, and it is concerning that we did not meet your expectations.
We acknowledge your frustration regarding the network performance and the handling of your support tickets. We understand how critical stable connectivity is, and we apologise for any inconvenience caused. Furthermore, billing inaccuracies and unresolved queries should not have occurred, and we deeply regret any difficulty you faced in addressing these issues.
We value your feedback and will use it to improve our processes. We will engage with the relevant executives to engage with your regarding this matter.
Best regards,
The ICTGlobe Online Team
The ICTGlobe Online Team
ICTGlobe.com's reply16 Jan 2025, 11:53
Official
Dear Stefan,
Thank you for bringing this matter to our attention. We sincerely regret to hear about your experience with our service and billing process. Providing reliable connectivity and excellent customer support is our priority, and it is concerning that we did not meet your expectations.
We acknowledge your frustration regarding the network performance and the handling of your support tickets. We understand how critical stable connectivity is, and we apologise for any inconvenience caused. Furthermore, billing inaccuracies and unresolved queries should not have occurred, and we deeply regret any difficulty you faced in addressing these issues.
We value your feedback and will use it to improve our processes. We will engage with the relevant executives to engage with your regarding this matter.
Best regards,
The ICTGlobe Online Team
The ICTGlobe Online Team
SB
Stefan B's updateReviewer Update
16 Jan 2025, 21:52All - above is a standard ICTGlobe answer - empty promises with not substance. They did not get back to me. I can only recommend that you do not engage in business with this organisation as they simply are not able to deliver what they promise.
SB
Stefan B's update16 Jan 2025, 21:52
Reviewer Update
All - above is a standard ICTGlobe answer - empty promises with not substance. They did not get back to me. I can only recommend that you do not engage in business with this organisation as they simply are not able to deliver what they promise.
SB
Stefan B's updateReviewer Update
20 Jan 2025, 17:45I guess you just hope the problem goes away with your ignorance. I will lodge a formal complaint about your oragnisation and its management with the respective regulatory body and hope many others are going to do this.
https://ispa.org.za/code-of-conduct/lodge-a-mediation-request/
https://ispa.org.za/code-of-conduct/lodge-a-mediation-request/
SB
Stefan B's update20 Jan 2025, 17:45
Reviewer Update
I guess you just hope the problem goes away with your ignorance. I will lodge a formal complaint about your oragnisation and its management with the respective regulatory body and hope many others are going to do this.
https://ispa.org.za/code-of-conduct/lodge-a-mediation-request/
https://ispa.org.za/code-of-conduct/lodge-a-mediation-request/