AH
Alpha H

1 reviews | Active since Jul 2023

26 Jun 2024, 16:16

STAY AWAY

Stay very far away from this *********** company and DO NOT partner with them or become their reseller. This company charges clients R172.50 to make and EFT payment to them. You must pay ADMIN EFT fees to this company to make EFT payment to them, when inquiring about this the say its the bank charging them these fees.

I have being dealing with this company from last year October as a reseller and I have had endless troubles with them and their billing system/department. They can not advice properly on services and their sign up procedures. After months and months of emails send to them back and forth about issues and related matters we are STILL NOT sorted out.

Wehn you call the "account manager" they are always in a meeting or not available.

DO NOT engage in any business with this company. You will suffer severe losses and never get fully setup with anything. After months of incorrect billing and wrong amounts they still can not rectify our account.

I refuse to pay them because they bill incorrectly and they are highly unprofessional. They change account managers to your account whenever problems arise and you will just get nowhere with them.

I dare any other resellers who also have issues with this company to comment please.

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Replies (1)
ICTGlobe.com
ICTGlobe.com's reply10 Sept 2024, 11:46
Official
Dear Alpha Hosting,

We are sorry to hear that you have had a negative experience with our company. At ICTGlobe, we take all concerns seriously and would like to apologize for any frustration or inconvenience caused.

We would like to assure you that we took immediate action to address the issues you have raised. We value your feedback and should you like to discuss the matter further we would be happy to do so.

Best regards,
The ICTGlobe Communications Team