Money Making **** of a Cellphone Service Provider

I have experienced numerous issues since signing up for a cellphone contract with this company:

1. The monthly installment was supposed to be debited from my account which it was not, I was also not aware of this at the time as not one of the people who work with my account bothered to give me a call to notify me of this - resulting in me being months in arrears. They also didn't stop the cellphone services (ie. airtime, data) or even suspend the sim card. Had they made the effort to do one of those, I then would have been made aware of this mistake and could have fixed it before ending up with a huge cellphone bill.

2. Once I was aware of my account being in arrears - I was then confused as to why there were extra charges being added to my fixed monthly subscription. I made an inquiry into this and it took 4 people and weeks later for them to get back to me to explain that there were 'content charges' being added, which were either the networks error or that some kind of content that was activated from the cellphone. As I had not activated any kind of 'content' on the phone, I was confident that the error would be fixed. I WAS WRONG. I was accused of having activated content on the phone - which I still don't even know what it was, and ended up having to pay for it.

3. I was informed on how to deactivate these content charges and did so immediately. However, I am now once AGAIN being accused of activating content on the phone when the sim card is not even in use at the moment as it only used every 3rd month for one month when my fiance is in the country. His phone runs on wifi during the other 2 months as the sim card does not work or function when he is out of the country.

4. I have now also been charged with 'extra usage' all of a sudden, which I can't understand as when the airtime and data runs out on the cellphone, it is then supposed to stop as it is meant to be a top-up contract. Not a keep paying through your **** contract.

5. The service (or lack thereof) that I have received is absolutely appalling. When I contacted them for help as I couldn't understand all these extra charges, I was specifically told by the DIVISIONAL MANAGER that this is not their problem and I have to sort it out myself.

NEVER IN MY LIFE have I ever struggled so much with any kind of contract before! To be quite honest, I have NEVER had any problem with a contract before this one.

I asked for the cancellation fee as I have just had enough with this nonstop roller-coaster of problems - but, I was told that I am not allowed to cancel my contract.

So if this review can help anyone or even just one person avoid ending up in the same awful situation as me - then I'm glad I took the time to write it.