JG
Johan G
1 reviews | Active since Aug 2015
01 Sept 2022, 18:23
Terrible online shop
I placed an order with them, which was listed as in stock, on the 16th of August and to date, I have not received any feedback whatsoever, and they ignore the emails I sent them. Even some communication around what the delay is would be great, but I've received absolutely nothing.
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Replies (2)0
Replies (2)
Icons Shop's replyOfficial
03 Nov 2022, 10:11Hi Johan, apologies for the delayed response, we temporarily lost access to this profile. We've been trying to follow up on this for you, but we are struggling to identify the exact details of your order based on the information provided. We've searched through orders and emails from the date you mentioned and our manager is quite positive that this matter was swiftly resolved. If this is the case, kindly consider reviewing the rating you left for us if you felt we handled the situation to a satisfactory level. If not, please let us know if we can assist in any way further. Either way, we sincerely apologise for the inconvenience. We are constantly trying to improve the efficiency of our online operation during a time where we are quite often let down by external factors. However, we do acknowledge that this is no excuse for poor correspondence and we have made the necessary changes to ensure this does not happen again. Have a wonderful day further, Team ICONS.
Icons Shop's reply03 Nov 2022, 10:11
Official
Hi Johan, apologies for the delayed response, we temporarily lost access to this profile. We've been trying to follow up on this for you, but we are struggling to identify the exact details of your order based on the information provided. We've searched through orders and emails from the date you mentioned and our manager is quite positive that this matter was swiftly resolved. If this is the case, kindly consider reviewing the rating you left for us if you felt we handled the situation to a satisfactory level. If not, please let us know if we can assist in any way further. Either way, we sincerely apologise for the inconvenience. We are constantly trying to improve the efficiency of our online operation during a time where we are quite often let down by external factors. However, we do acknowledge that this is no excuse for poor correspondence and we have made the necessary changes to ensure this does not happen again. Have a wonderful day further, Team ICONS.
JG
Johan G's updateReviewer Update
03 Nov 2022, 12:24Hi
After multiple emails, I eventually received feedback from the store and got what I bought.
Your stock collection and pricing are good, but a better relationship between what is shown as in stock on the website and what is in stock would be fantastic. I hope you guys improve the customer relations part too, because I would like to use your services more in the future.
After multiple emails, I eventually received feedback from the store and got what I bought.
Your stock collection and pricing are good, but a better relationship between what is shown as in stock on the website and what is in stock would be fantastic. I hope you guys improve the customer relations part too, because I would like to use your services more in the future.
JG
Johan G's update03 Nov 2022, 12:24
Reviewer Update
Hi
After multiple emails, I eventually received feedback from the store and got what I bought.
Your stock collection and pricing are good, but a better relationship between what is shown as in stock on the website and what is in stock would be fantastic. I hope you guys improve the customer relations part too, because I would like to use your services more in the future.
After multiple emails, I eventually received feedback from the store and got what I bought.
Your stock collection and pricing are good, but a better relationship between what is shown as in stock on the website and what is in stock would be fantastic. I hope you guys improve the customer relations part too, because I would like to use your services more in the future.